Shipping policy

Shipping Policy

Last updated: October 28, 2026

At GymSets LLC, we aim to provide a fast, reliable, and convenient delivery experience for all our customers across the United States.

We are pleased to offer FREE SHIPPING ON ALL ORDERS throughout the contiguous United States, with no minimum purchase required.

1. Order Processing

All orders are processed within 0–1 business days (excluding weekends and federal holidays) after receiving your order confirmation email.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Orders placed on weekends or federal holidays will be processed on the next available business day.

Please note: Order processing times are separate from the estimated shipping transit times displayed at checkout.

2. US Shipping Rates and Delivery Estimates

FREE Standard Shipping

We offer FREE Standard Shipping on all orders within the contiguous United States, regardless of order value or weight.

Shipping Method Estimated Transit Time Shipping Cost
Standard Shipping 2–5 business days FREE

There is no minimum order value required to qualify for free shipping.

Delivery estimates begin once your order has been processed and dispatched.

Shipping times are estimates and may vary depending on your location, carrier availability, weather conditions, and other circumstances beyond our control.

Important: The 2–5 business day estimate is provisional and should be confirmed against our US delivery arrangements before publication.

3. Oversized and Large Orders

GymSets specializes in gym equipment, including dumbbells, weight plates, benches, power racks, and Pilates reformers.

Some of our products are particularly heavy or oversized and may require specialized shipping arrangements.

This includes:

  • Heavy gym equipment

  • Power racks and strength machines

  • Large Pilates reformers

  • Commercial gym equipment

  • Multiple-item and bulk orders

All eligible orders within the contiguous United States qualify for FREE shipping, including oversized and heavy items.

For particularly large orders, we may contact you to coordinate delivery arrangements.

Oversized items may be delivered using freight carriers rather than standard parcel delivery services.

4. Freight and Large Equipment Deliveries

Some larger products may be shipped using freight delivery services due to their size or weight.

For freight deliveries:

  • The carrier may contact you to arrange a suitable delivery date.

  • Delivery may require someone to be present to receive the shipment.

  • Larger items may arrive on a pallet.

  • Standard freight delivery may be curbside rather than inside your home or building.

  • Additional assistance may be required to move heavy equipment after delivery.

Any applicable delivery arrangements will be communicated before or during the shipping process.

5. Shipping Locations

We offer free shipping throughout the 48 contiguous United States.

This includes states such as Texas, California, Florida, New York, and all other states within the contiguous US.

Shipping to the following destinations is not currently covered by this policy:

  • Alaska

  • Hawaii

  • Puerto Rico

  • Other US territories

  • International destinations

If shipping to these destinations becomes available, applicable rates and delivery options will be displayed at checkout.

6. Shipping Carriers

We use established shipping and logistics providers to deliver customer orders.

The carrier selected for your order will depend on the product's dimensions, weight, destination, and delivery requirements.

Orders may be shipped using standard parcel services or specialized freight carriers.

Once your order has shipped, you will receive the relevant tracking information.

7. How Do I Track My Order?

When your order has shipped, you will receive a shipping confirmation email containing a tracking number.

You can use this tracking number to monitor your delivery.

Please allow up to 48 hours for tracking information to become available after receiving your shipping confirmation.

If your tracking information has not updated after this period, please contact our customer support team.

8. Delayed or Missing Deliveries

Although we aim to deliver every order within the estimated delivery window, occasional delays may occur.

These may be caused by:

  • Severe weather conditions

  • Carrier delays

  • High shipping volumes

  • Federal holidays

  • Remote delivery locations

  • Unexpected logistical disruptions

If your order has not arrived within 5 business days after the estimated delivery date, please contact us at:

contact@gymsets.co.uk

Include your name and order number, and our customer support team will investigate the delivery status.

9. Multiple Packages and Split Shipments

Certain products, including adjustable dumbbells, weight sets, and larger gym equipment, may be shipped in multiple boxes for safe transportation.

For example, some heavy products may be divided into separate packages to reduce the risk of damage during transit.

If your order contains multiple packages, they may arrive separately or at different times.

You will not be charged additional shipping fees for split shipments within our free shipping area.

10. Damaged Items During Shipping

If your order arrives damaged, please contact us as soon as possible.

Email:

contact@gymsets.co.uk

Please include:

  • Your order number

  • Your full name

  • A description of the damage

  • Clear photographs of the damaged product and packaging

Our customer support team will review the issue and work toward a suitable resolution, including replacement parts, a replacement product, or another appropriate remedy.

11. Returns, Refunds, and Exchanges

We offer a 30-day return policy on eligible products.

Customers may request a return within 30 days of delivery, provided that the item is unused and remains in its original condition and packaging.

For eligible change-of-mind returns, return shipping costs may be deducted from the refund.

If an item arrives damaged, defective, or incorrect, please contact our customer support team so we can arrange an appropriate resolution in accordance with applicable law.

Please refer to our Refund Policy for complete information regarding returns, refunds, and exchanges.

12. Contact Information

If you have any questions about shipping, delivery times, tracking, or your order, please contact our customer support team.

GymSets LLC

1033 Industrial Road
Baytown, Texas 77523
United States

Customer Support

Email: contact@gymsets.co.uk

Company Name: GymSets LLC

Country: United States

State: Texas

© 2026 GymSets LLC. All rights reserved.